I recently contacted three companies about running socks. I never had problems with socks until I started wearing orthotics. I was constantly getting blisters where the arch of my foot should be. I will not mention the name of all three companies. I emailed them, explaining my issues, and asking if they could recommend a sock of theirs for me to try out. Let me add a disclaimer here. This is the first time I have ever done this and I expected nothing except a response. One company never bothered to respond. The second company shot me a very short email stating to purchase a few different socks they make and hope one worked for me. They gave me no recommendations. And then the third company...Thorlos! A lovely woman named Susan responded and asked me all kinds of questions. She asked me my shoe size, what shoe I am wearing, what my runs are, what I am training for, and loads of other questions. We emailed back and forth a few times before she told me she was going to send me 2 pairs of socks to try out. I gave her my address and within 3 days I had 2 pairs of socks in my mailbox! She sent me a thick and a moderate cushioning. I was amazed at the customer service!
I have since worn both pairs on my runs and it is a win win situation!! Both pairs work for different runs. The thick pair for my long runs and the moderate pair for all others. I am ready to put in an order and will be a customer for as long as I am running!!
Sweet, customer service is SO important to me when making purchases, thanks for sharing!
ReplyDeleteThorlos are great socks. Nice to hear that their customer service is as good as their product!
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